Client Testimonials

Had a great experience with us? We’d love to hear from you! Feel free to leave us a review.

Owner Review Jan - 2024

La Mesa
Quality/Value
5.0
Cleanliness
5.0
Warranty
N/A
Overall
5.0
Recommend
5.0
Reference
NO
What to Improve
Not Answered
Comments
Not Answered

Owner Review Dec - 2023

La Mesa
Professionalism
5.0
Responsive
4.5
Trust
4.5
Why Choose Us
Professional, insured, capable of repairs without scrapping the entire existing components. Justin was responsive and knowledgable.
Comments
The tradesman doing the work are journeyman. Know their stuff and how to do things right. Show up on time. Communicate effectively and answer questions throughout the process.

Owner Review Dec - 2023

Escondido
Quality/Value
5.0
Cleanliness
5.0
Warranty
5.0
Overall
5.0
Recommend
5.0
Reference
What to Improve
Not Answered
Comments
Not Answered

Owner Review Dec - 2023

San Diego
Quality/Value
5.0
Cleanliness
5.0
Warranty
Overall
Very easy to deal with office staff and on site workers were professional and courteous.
5.0
Recommend
5.0
Reference
YES
What to Improve
Not Answered
Comments
Not Answered

Owner Review Oct - 2023

La Mesa
Quality/Value
5.0
Cleanliness
4.5
Warranty
N/A
Overall
5.0
I loved how reliable the crew was each day. They showed up on time everyday and did exactly what they said they would. Great result! The balcony looks beautiful!
Recommend
5.0
Reference
YES
What to Improve
Not Answered
Comments
Not Answered

Owner Review Oct - 2023

La Jolla
Quality/Value
5.0
Cleanliness
4.5
Warranty
5.0
Overall
5.0
Recommend
5.0
Reference
NO
What to Improve
Not Answered
Comments
Tyson and Sergio and Keith are excellent employees. Keep them.

Owner Review Sep - 2023

San Diego
Professionalism
5.0
Responsive
5.0
Trust
5.0
Why Choose Us
Referral, friendliness and expertise of estimator
Comments
NNone

Owner Review Sep - 2023

San Diego
Quality/Value
5.0
Cleanliness
4.0
All of the workers were very considerate of me and my property. They made sure that all was cleaned up when they were finished.
Warranty
5.0
Overall
5.0
I had "sticker shock" when the bid came in, but it was worth every penny. I was kept informed throughout the project, and all were friendly and considerate.
Recommend
5.0
Reference
NO
What to Improve
Not Answered
Comments
Not Answered

Vikki P. Sep - 2023

San Diego
Professionalism
5.0
Responsive
5.0
Trust
5.0
Why Choose Us
The workmanship was excellent. We are very happy!
Comments
I look forward to working with Best Rate Repair in the future.

Owner Review Aug - 2023

Carlsbad
Quality/Value
5.0
Cleanliness
5.0
Warranty
5.0
Overall
5.0
Recommend
5.0
Reference
NO
What to Improve
Not Answered
Comments
I want to commend Jose, Mario and Robert for their efforts in responding to my questions and any concerns that arose. Our project was delayed by materials delay, but they worked hard to get the job done. When I expressed some concern over the painting, they responded immediately in a positive way, and Robert took extra time to carefully finish the painting. I am very happy with the outcome. We have a rebuilt patio cover that looks brand new.

Owner Review Aug - 2023

Coronado
Professionalism
5.0
Responsive
5.0
Trust
5.0
Why Choose Us
Referral, friendliness and expertise of estimator
Comments
NNone

“Courteous, professional, knowledgeable, first-rate company!

 

My deck has a few boards that are rotting and I wasn’t sure how serious it was so I looked for a deck repair company. Best-Rate answered my call and had me booked for an estimate the next day. Benny arrived on time. We walked above and underneath my decks and Benny commented on the way my deck was built and the condition it is in. After looking around, Benny told me that my deck was actually in great condition and that the few boards that were in rough shape could be handled DIY.

 

Benny gave me a quick crash course in how to replace the rotting boards myself and then offered his card so that if I needed any more guidance I could call him. I really appreciate all the guidance and most importantly the honesty.

 

I will recommend Best-Rate Repair to my friends and I will call them back when I eventually do need their services.”

Byron B.

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“Best Rate rebuilt a deck on the top level of my home.

 

I couldn’t be happier with the outcome of this project. Alec and Skylar were very helpful and professional every step of the way.

 

There was a cost overrun based on rotten wood they uncovered midway through the project (I sort of expected they would find this) and they were great at talking me through the various options for fixing the issues.

 

I don’t feel like they were gouging me at all on the overrun cost. Even with the overrun they were less than my more expensive bid for the project. I started this project just wanting a “repaired” deck and what I ended up with is a showpiece that makes the rest of my house look dated!

 

I’m already thinking about the next project to hand over to these guys based on this experience.”

Kirk L.

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“Absolutely amazing!

 

They came right out to gave me an estimate. They worked to meet my needs and timeline and went above and beyond to make sure everything was done right.

 

They are true professionals and made sure everything was done perfectly. I could not be happier with the employees or the work that was done and would recommend them to anyone who needs repairs.

 

They are fair, honest, reasonable and a pleasure to work with, Best Rate will definitely be my “go-to” place for any future repairs needed.”

Tracy O.

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“Excellent & professional service.

 

I have learned over the years when doing any type of structural repairs to use a licensed contractor.

 

I was impressed with the responsiveness, the quick scheduling and overall quality of work that was done by Carlos & Adam.

 

They arrived early and kept me up to speed as the project progressed.

 

I’m sure I will use them again and also refer them to neighbors.”

 

 

Kenneth B.

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